values its customers and respects their privacy. is owned and operated by Free Practise Ltd (referred to in these policies as Grillpaw.) We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. Grillpaw recognises that it must maintain and use customer information responsibly.

This policy describes the personal information we collect about you, why we collect it, and how we use it. If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you.

1. Amendments to these policies

We reserve the right to make changes to our website, policies, and our Terms & Conditions at any time. You will be subject to these in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

  1. 2.What information do we collect and how?

We use the information you have typed in during your visit or through ordering on our website. This information includes your name, e-mail address, mailing address, your purchases, phone and credit card numbers. We also maintain a record of how and when you use the website.

  1. 3.What do we do with the information?

The principal purposes for which we collect and store your personal information are to process your orders and deliver products, authorise payment, bill you, respond to your enquiries, get in touch with you about other products and promotional offers, recommend products which we think might be of interest to you, and generally maintain the account you hold with us, together with improving our website.

Marketing and business development purposes

Apart from using your personal information to process any orders you may place, if you provide Grillpaw with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by post or by e-mail with information on special offers or events regarding our products or services or those of trusted third parties that we think you may be interested in. If you do not wish to receive updates or marketing information, or subsequently change your mind and no longer wish to receive this information, please contact us.

Occasionally, Grillpaw may contact you by telephone for the purposes of market research, marketing our products (and for telemarketing.) You are under no obligation to participate in the call.

In addition, we may use an IP address to identify you and to gather broad demographic information about you, which we will use as market research, to assist in the detection of fraud, to help identify problems with our server and to administer our website.

4. Use of your information by third parties

Grillpaw will not sell your personal information to third parties. However, on occasions we do share customer information with third parties as described below.

By providing a residential address or email address to us, you are consenting to Grillpaw disclosing these details to third party databases to which Grillpaw subscribes. If you have also given your details to at least one other entity which also subscribes to these databases, you may receive catalogues or other information about third party products or services.

Grillpaw collates statistics about site traffic, sales and other commercial information, which we pass on to third parties to assist us in improving the services we provide to you.  We also use demographic information to tailor the website to the interests of our customers, which we share with third parties, again on an aggregate basis only so that they can build up a better picture of our customer base and general consumer trends.

By making a purchase on the website, you consent to Grillpaw sharing your personal information with third parties as is necessary to process your order, for example, to banks, credit card companies, money transfer companies and carriers. Those third parties may be in countries outside of the United Kingdom. You consent to that transfer of data.  You also consent to us exchanging information with other companies in the interests of fraud detection and prevention and credit risk reduction or abuses of our website. In performing these checks, personal information provided by you may be disclosed to a credit reference agency, which may keep a record of that information. This is done only for identity verification purposes; no credit check is performed and it should not affect your credit rating. Grillpaw may also pass your personal information to our couriers or other agents if they need to contact you to process or arrange delivery of your order.

Grillpaw may disclose your personal information if necessary to comply with regulations or law or to assist with law enforcement, to enforce the terms under which you trade with Grillpaw, or to protect our property and other rights.

You may have accessed our website via a hyperlink from the website of one of our trading partners. If so, you consent to your personal details and purchase information, including behavioral patterns, being shared between Grillpaw and that trading partner in accordance with our contractual relationship with that trading partner.

In the unlikely event that Grillpaw is sold, or some of its assets transferred to a third party, your personal information, as a valuable asset of the company, may also be transferred. However, use of your personal information will remain subject to this Privacy Policy. Similarly, your personal information may be passed on to a successor in interest in the event of a liquidation or administration of Grillpaw. You hereby consent to those transfers occurring.

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