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Returns and Exchange Policy

Grillpaw is committed to keeping your custom. So if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 30 days and we'll exchange the item or refund the purchase price to your account. We'll also happily refund the delivery charge if the item is due to a faulty product or an error on our part.

Returning unused items by mail.

  1. 1.Please email us at

  2. 2.State the item(s) that you are returning.

  3. 3.State the reason for the return.

  4. 4.Please indicate whether you would prefer a refund to the payment method originally used or an exchange.

  5. 5.State the preferred delivery address for your exchange.

  6. 6.If you are asking for a refund of the delivery expense please include a receipt for this cost.

  7. 7.Please make sure to package the return securely (in the original box) and include any paperwork. Packages must be returned pre-paid and for your protection we recommend that you use a recorded delivery service. If you want the delivery charge refunded please include a receipt for this cost.

  8. 8.Send your package to Grillpaw, c/o Free Practise Ltd, 210 Mays Lane, Barnet, Herts, EN5 2QQ, United Kingdom.        

  9. 9.If you have any questions then please e-mail us at

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